Privacy Policy

Overview

This Privacy Policy outlines how BakeryFlow ("we", "our", or "us") collects, utilizes, effectively secures, and shares your personal information.

By accessing or using BakeryFlow, you acknowledge and agree to the practices detailed in this policy. This policy applies to your use of our services and should be read in conjunction with our Terms of Service. We may update this policy periodically. Continued use of our platform following any changes constitutes your acceptance of the revised terms.

1. Information We Collect

• Account & Registration Data: To use BakeryFlow, you are required to register an account. Each user must provide identifiers such as full name, valid email address, password, phone number, and physical address (City, State, Country). Bakers also provide pickup location information.
• Communications: We record details of your interactions with us (support requests) and communications with other Users on the platform.
• Usage Information: We automatically collect usage data to optimize experience, prevent fraud, and monitor for inappropriate activity.
• Public Profile Information: Profile elements like your storefront, uploaded photos, bakery descriptions, and ratings are publicly accessible.
• Financial Data: We use RevenueCat as our payment processor. They handle and secure your financial data. BakeryFlow does not directly store full credit card numbers.
• Analytics Data: We use PostHog to aggregate and analyze user behavior for troubleshooting and optimization.

2. Data Retention

We retain your personal data only for as long as necessary to provide our Services or until you close your account. Upon account closure or withdrawal of consent, your data is promptly deleted from our active databases.

3. Use of Your Information

We utilize collected data to operate, secure, and refine BakeryFlow, including:

• Managing accounts and verifying identity.
• Facilitating baker-customer connections.
• Processing payments via providers.
• Responding to support inquiries.
• Sending transactional updates (Brevo) and marketing news (Brevo).
• Enhancing features through usage analysis.
• Preventing fraud and illegal activities.

4. User Consent

By using BakeryFlow, you explicitly consent to the data practices described herein. You have the right to withdraw consent at any time by contacting support. Following withdrawal, your data will be permanently removed.

5. Data Sharing & Disclosure

We do not sell your personal information. We share data only:

• Operationally: With other users to fulfill orders.
• With Service Providers: Including RevenueCat, Brevo, and PostHog, strictly for their functions.
• Legal & Protection: To comply with laws, enforce terms, or protect rights and safety.
• Corporate Transfers: In the event of a merger or acquisition, with prior notice.

6. Social Media

Our platform may include social media links. Interacting with them subjects you to third-party privacy policies.

7. Security Measures

We employ industry-standard security (SSL encryption) and restrict data access to authorized personnel. However, no internet transmission is 100% secure.

8. Your Rights

You may request to:

• Access, correct, or delete your data.
• Restrict processing or object to specific uses.
• Export your data.

Contact us to exercise these rights. You also have the right to complain to your local Control Authority.

9. Children's Privacy

BakeryFlow is for users 18+. We do not knowingly collect data from children under 13. Minors under 18 require parental consent.

10. Third-Party Links

We are not responsible for the privacy practices of external websites linked from our platform.

11. Cookies

We use cookies to improve efficiency and analyze traffic. You can modify browser settings to reject cookies, though some site features may break. We use strictly necessary, security, and analytics cookies.

12. Contact Us

For questions, corrections, or opt-outs, please contact us at:

hi@bakeryflow.app