The emails
- Drop going live: to past customers when a drop opens for orders. Can be turned off.
- Orders closing soon: to past customers about a day before ordering closes. Can be turned off.
- Pickup reminder: the morning of pickup day, to customers with an order.
- Review request: a few hours after pickup, if they haven't reviewed yet. Can be turned off.
- Order confirmed: when someone orders and still needs to pay.
- Order confirmed (cash): when someone orders and pays cash at pickup.
- Order reserved: after you confirm payment. Cash orders don't get this one.
Edit an email
- 1
Open Customer emails
Go to Manage → Customizations → Customer emails.
- 2
Choose an email
Each row shows Using default, Customized, or Off.
- 3
Write your wording
Edit the Subject line and Message. Tap a button under Insert a detail, like Bakery name or Order number, to add it. BakeryFlow fills in the real info when it sends.
- 4
Check it
Tap Preview to see the email, or View default to see the usual wording.
- 5
Save
Tap Save. New emails use your wording.
Turn an email off
Open Drop going live, Orders closing soon, or Review request and switch off Send this email. The other four always send.
Go back to the default
Tap View default, then Restore default. Your wording is cleared and saved right away.
FAQ
- Do I have to customize every email?
- No. Defaults work fine. Edit the ones that matter, like Pickup reminder or Review request.
- Is there a length limit?
- Yes. Subjects can be up to 200 characters and messages up to 2,000. Some parts of each email are always included. The editor lists them under Also always included.