When customers get the review request
- About 2 hours after you tap Mark as Completed (the order shows Picked Up).
- Only if they haven't reviewed that order yet.
- BakeryFlow stops trying 7 days after pickup.
- Customers who unsubscribed from review emails don't get it.
- They rate and can write a note. They don't need the BakeryFlow app.
Read your reviews
- 1
Open Reviews
Go to Manage → Reviews.
- 2
Scroll the list
Each review shows the customer's name, date, stars, and comment. Tap Load more for older ones.
Storefront stars
Your public storefront shows star ratings and recent reviews once you have 5. Until then, reviews stay in the app only so a handful of early scores don't define your shop.
FAQ
- Can I reply to a review in BakeryFlow?
- No. Reviews are read-only. Thank someone in person or by message if you want to follow up.
- Can I change or turn off the review email?
- Yes. Go to Manage → Customizations → Customer emails → Review request. Edit the wording, or switch off Send this email.