Orders & drops

Extend or close ordering

Drops don't always go to plan. You can give people more time to order, or stop orders now if you're full.

Change the close time

  1. 1

    Open the drop

    On the Drops tab, tap the drop.

  2. 2

    Tap Change Close

    It's under Quick Actions. It shows once pre-orders have opened, until the day before the drop date.

  3. 3

    Pick the new time

    Set Close time to any time after pre-orders open and before the drop date, then tap Save close time.

Before pre-orders open

Change Close doesn't show yet. Tap Edit Drop and change Pre-orders Close on the Basics step instead.

Close the drop now

Under Status Controls, tap Close Drop. There's no confirm step. Ordering stops right away and existing orders stay. Drops also close on their own once the drop date arrives.

FAQ

Can I reopen a drop I closed?
No. Closed drops can't reopen. Tap Duplicate Drop to start a new one from it.
Does changing the close time email customers?
No. Share the new close time on Instagram or your other channels.

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