Orders & drops

Order statuses explained

Status shows where an order is on the way to pickup. Payment is tracked separately on each order, as Awaiting payment or Payment received.

The statuses

  • Pending: waiting for you to confirm a Venmo, Zelle, Cash App, PayPal, Interac, or Other payment.
  • Accepted: on your list to bake. Cash orders start here, and card orders land here once checkout completes.
  • Pickup Ready: packed and waiting for the customer.
  • Picked Up: the customer collected it.
  • Cancelled: you cancelled it.

Move an order along

  • Pending → Accepted: tap Confirm Payment Received.
  • Accepted → Pickup Ready: tap Mark as Ready for Pickup.
  • Pickup Ready → Picked Up: tap Mark as Completed.
  • Accepted or Pickup Ready → Cancelled: tap Cancel Order.

Mark many orders ready at once

  1. 1

    Filter to one drop

    On the Orders tab, tap Filters, choose the Drop, and tap Filter. Don't add other filters.

  2. 2

    Stay on Ongoing

    A Pickup prep card appears with counts of accepted, ready, and pending orders.

  3. 3

    Tap Review & mark ready

    Uncheck any orders that aren't bagged yet, then tap the Mark ready button. It shows the count, like Mark 3 ready.

FAQ

Can I skip Pickup Ready and go straight to Picked Up?
No. Mark the order ready first (one at a time or in bulk), then Mark as Completed after pickup.
Where do Picked Up and Cancelled orders go?
To the Completed list on the Orders tab. Ongoing shows Pending, Accepted, and Pickup Ready orders.

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