Open an order
From the Orders tab or a drop, tap the order. You will see items, price, payment method, pickup time and place, and any note the customer left at checkout.
Confirm payment
For Venmo, Zelle, Cash App, and cash, mark payment received when the money actually arrives. That moves a pending order to accepted. Card orders are marked paid when Stripe checkout completes.
If the customer needs a different item
You cannot edit line items on an existing order. Cancel it, then create a new manual order with the correct items so caps and the prep list stay accurate.
FAQ
- Where do customer notes show up?
- On the order detail screen, under Customer Notes. They are the optional note from checkout, like a flavor request or allergy reminder.
- Can I change the pickup window on an order?
- Not by editing the order. Message the customer, then cancel and place a new manual order if they need a different window.