Open an order
On the Orders tab, tap the order. Or open a drop and tap View Orders to see just that drop's orders. The order screen shows Customer, Pickup Details, Payment, Items, Status Actions, and Customer Notes if they left one.
Confirm payment
- 1
Check the money arrived
Look in Venmo, your bank, PayPal, or wherever they paid.
- 2
Tap Confirm Payment Received
A Pending order becomes Accepted and the customer gets the Order reserved email. If Hide address until paid is on, they now see your address.
Cash and card orders
- Card: marked paid on its own when checkout completes. There's no button to press.
- Cash: starts as Accepted. Tap Confirm Payment Received when you're paid at pickup.
Move it to pickup
Tap Mark as Ready for Pickup when the bag is packed. After the customer collects it, tap Mark as Completed. The order shows Picked Up.
FAQ
- Can I change the items or pickup window on an order?
- No. Cancel it, then create a new one with New order on the Orders tab so caps and the Bake List stay right.
- Where do customer notes show up?
- On the order screen under Customer Notes. That's the optional note from checkout, like a flavor request or allergy reminder.