How to cancel
- 1
Open the order
Find it on the Orders tab.
- 2
Tap Cancel Order
It's under Status Actions. There's no confirm step, so the order is cancelled right away.
What happens next
- The order shows Cancelled and moves to the Completed list on the Orders tab.
- Its items go back on sale, up to each item's cap.
- The customer doesn't get an email. Message them yourself.
Refunds
BakeryFlow doesn't send refunds. If you were already paid, refund the customer in the app they paid with or in person. For card orders, refund from your Stripe account.
FAQ
- Can I cancel a Pending order?
- No. Pending orders can't be cancelled. Only Accepted and Pickup Ready orders can.
- Can I cancel a Picked Up order?
- No. Picked Up means pickup already happened. Contact support if something went wrong.