How to cancel
- 1
Open the order
Find it on the Orders tab or on the drop.
- 2
Tap Cancel Order
Confirm. Status becomes cancelled. Quantity goes back toward the item cap when it still applies.
Refunds
Venmo, Zelle, Cash App, and cash stay between you and the customer. BakeryFlow does not send those refunds. If you already received payment, refund them in that app or in person.
FAQ
- Can I cancel a completed order?
- No. Completed means pickup already happened. Contact support if something went wrong after pickup.
- Does cancelling email the customer automatically?
- Treat cancel as an in-app status change. Message the customer so they know, especially if they already paid.